Black oval Stainless Steel Ice Bath with Chiller - Innerlight

InnerLight Ice Bath & Chiller Warranty

At InnerLight, we proudly stand behind the quality, performance, and reliability of every Ice Bath and Chiller we create. Each system is engineered for consistent performance, long life, and effortless recovery — giving you complete confidence in your investment.

Warranty Coverage – Domestic Use

Duration: 2 years from the date of delivery or installation (whichever occurs first).

What’s Covered

• Chiller Unit:
  
  Covers the compressor, condenser, control board, pump, fittings, and internal electronics against manufacturing and material defects.
  
• Ice Bath Tub:
  
  Covers the tub body, inner lining, frame, insulation, and fittings against structural or manufacturing faults.
  
• Parts & Labour:
  
  Full coverage for both parts and labour for the first 12 months.
  
  For the remaining 12 months, coverage continues as parts-only.
  

Warranty Coverage – Commercial Use

Duration: 12 Months total coverage on all components (chiller and tub).

Includes both parts and labour during the first year.

What’s Not Covered

Improper Installation or Setup

Damage caused by incorrect electrical installation, inadequate ventilation, or failure to follow setup instructions.

Chillers must be installed by a licensed electrician and operated on a dedicated circuit suitable for their amperage.

Environmental or Water Damage

Damage resulting from flooding, standing water, poor drainage, or weather exposure.

Units must be positioned on a flat, dry, and well-drained surface, protected from direct rain and extreme temperatures.

Lack of Maintenance

Failure to clean filters, water lines, or drains as outlined in the maintenance guide.

Build-up of debris, mould, or scale inside the system is not covered.

General Wear & Tear

Minor cosmetic changes such as scratches, fading, or discolouration that don’t affect performance.

Misuse or Neglect

Operating the chiller without water, allowing water to freeze inside the system, or running outside the recommended temperature range.

Unauthorised Repairs or Modifications

Any unauthorised alteration, tampering, or repair performed by a non-approved technician voids the warranty.

Service & Support

If service is required, please contact InnerLight Support with your proof of purchase and serial number.

We’ll assist with remote troubleshooting, replacement parts, or an authorised technician visit if required.

For small, easy repairs (such as hose replacement or filter cleaning), we’ll provide:

• All necessary replacement parts
  
• Step-by-step instructions
  
• Support videos or live guidance
  

Warranty Conditions

• Start Date: Warranty begins from the date of delivery or installation, whichever occurs first.
  
• Proof of Purchase: A valid proof of purchase or order confirmation is required for all warranty claims.
  
• Transferability: Warranty applies to the original purchaser only and is non-transferable unless approved in writing by InnerLight.
  
• Warranty Exclusions: This warranty does not cover environmental damage, misuse, neglect, or unauthorised modifications.
  

Our Promise

Every InnerLight Ice Bath and Chiller is designed to deliver years of powerful, reliable recovery — whether it’s for personal wellness or professional use.

If an issue ever arises, we’ll handle it with fairness, transparency, and care ❄️

Yes, professional installation is available in most of Australia. Every product includes an easy assembly guide if you would like assemble it yourself.

Yes. Our outdoor saunas are fully weather-sealed, with aluminium exteriors, tempered safety glass, and silicone-sealed joints. They’re designed to handle rain, heat, humidity, and cold, ensuring year-round reliability.
We do offer optional rain covers if you would like to further protect your sauna, but it is not essential.

We offer free delivery our saunas to most of Australia. There is however additional shipping to WA, NT, TAS and North QLD

Our outdoor saunas are intended for use without a cover. Optional covers are provided for added protection if preferred.

Our saunas have been designed by us to ensure they have the lowest EMF available. They have all been tested at between 0 - 1mG.

See the product page video which shows the results we worked so hard to achieve for your health and peace of mind.

For Infrared Sauna session start with 20 minutes, then build up to 30–40 minutes if it feels good. Consistency is key — 3 to 5 sessions a week brings the best results.
For traditional saunas usually 15 to 20 minutes is more than enough.

Just make sure not to push yourself too hard.
Make sure you're comfortable at all times. And drink plenty of water before and after each session.

Absolutely. Our outdoors saunas can go anywhere!

Our saunas are designed by us!

We have them manufactured overseas, but we work painstakingly close with our factories to ensure that every sauna we design and make are the best they can possibly be.

We won't settle for just good saunas. We want to be the best, so that you can enjoy your sauna for many years to come.

Our mission is to truly make the worlds best saunas.

Traditional saunas heat the air around you; Infrared saunas heat your body directly. That means they run at a lower temperature but deliver a deeper, more comfortable sweat. You’ll feel the benefits faster and can stay in longer without feeling overwhelmed.

We offer both options and have no bias so the choice is yours.

Use a soft cloth with water or natural cleaner.

The best way keep your sauna as new is to give the sweaty surfaces a wipe down with a damp cloth or towel after each session. If you miss the wipe down after your session, the next day is fine. Just try jot to let the sweat stains build up.
If it does start to get a bit yellow, you can give the timber s light sand down. That will always bring it back to new condition.
To clean the outside of the sauna you can use a damp microfibre cloth for the aluminium frame as well as on the glass doors and windows too.

The sauna should always sit on a hard level surface.