Innerlight Sauna Warranty

Note; this warranty applies to saunas purchased after September, 2025 
For Saunas purchased prior to this date, this warranty will apply 

InnerLight Sauna Warranty 

At InnerLight Sauna, we stand behind every product we make. Our warranty is honest, transparent, and designed to reflect the real-world performance of each sauna type we build. Because we offer different products, warranty coverage varies by sauna type. Find yours below.

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Warranty by Sauna Type — Domestic Use

Indoor Infrared Saunas Structure, frame & main components — 10 years Electrical & heating components — 10 years Parts — 10 years Labour & shipping — 1 year, then parts-only

Outdoor Infrared Saunas Structure, frame & main components — 10 years Electrical & heating components — 10 years Parts — 10 years Labour & shipping — 1 year, then parts-only Outdoor sauna floors — 2 years (structural defects only)

Traditional Outdoor Saunas Structure, frame & main components — 10 years Harvia traditional heater — 12 months, in line with Harvia's manufacturer warranty Parts — 10 years Labour & shipping — 1 year, then parts-only

Hybrid Saunas — Demfin 6 and all hybrid models The Demfin 6 combines two distinct heating systems operating together in a permanent outdoor environment, making it the most technically complex product we build. We warranty it accordingly, with coverage that honestly reflects the demands placed on each component.

Structure, frame & main components — 10 years All other components & parts — 10 years Internal infrared wiring & heating components — 4 years. In a hybrid sauna, infrared components operate in a significantly more demanding thermal environment due to the presence of the traditional heater. We warranty these components for 4 years, which accurately reflects the conditions they work in. We would rather be upfront about this than overpromise. Harvia traditional heater — 12 months, in line with Harvia's manufacturer warranty Speakers — 12 months Labour & shipping — 1 year, then parts-only

If you have questions about hybrid warranty coverage before purchasing, call us on 1300 011 230.

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Commercial Use — All Sauna Types For gyms, spas, hotels, rentals, and any shared or commercial environment: All components — 12 months from date of delivery

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Summary Table

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Labour & Service Policy

For the first 12 months, InnerLight covers labour and call-out costs for repairs due to manufacturing or material defects. After this period, coverage continues as parts-only, with full technical support and remote troubleshooting available.

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What's Not Covered

Silicone Maintenance — Outdoor Models Owners are responsible for maintaining external silicone seals around windows and doors. Check the integrity of the silicone every 12 to 18 months and reapply outdoor-grade silicone if required. Failure to maintain these seals may lead to water ingress, which is not covered under warranty.

Water Damage & Drainage Damage caused by standing water, flooding, poor site drainage, or blocked drains is not covered. All saunas must be installed on a hard, level, well-drained surface. Damage caused by flooding, inadequate drainage, or improper installation is considered site-related and not a manufacturing defect.

General Wear & Tear Natural aging, fading, or weathering of timber and finishes from sunlight, humidity, or temperature variation.

Misuse or Neglect Damage from improper installation, electrical overloading, water exposure, or failure to follow care instructions.

Accidental Damage Cracked glass, dents, or impact damage from misuse.

Unauthorised Repairs or Modifications Any work carried out by non-approved technicians will void the warranty.

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Self-Service Friendly Warranty

We design our saunas to be simple to maintain. For small fixes like replacing a heater panel, tightening fittings, or adjusting handles, we provide all required replacement parts, step-by-step instructions, and support videos or live assistance. If you are unable to perform a repair due to accessibility or mobility reasons, InnerLight can arrange technician support where possible.

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Warranty Conditions

Start date: Coverage begins from the date of delivery or invoice, whichever occurs first. Proof of purchase: Required for all warranty claims. Transferability: Applies to the original purchaser only and is non-transferable unless agreed in writing by InnerLight Sauna. Exclusions: Does not cover environmental or site-related issues, misuse, or unauthorised modifications.

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Our Promise

Every InnerLight Sauna is built with care and precision. If an issue ever arises, we will act promptly, fairly, and transparently to resolve it. Standing behind our saunas is not just policy — it is pride.