Innerlight Sauna Warranty

At InnerLight Sauna, we proudly stand behind the craftsmanship, safety, and quality of every product we make. Each sauna is built to last and designed to bring years of wellness, relaxation, and performance.
This warranty provides peace of mind that your investment is protected and supported long after delivery. 

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Warranty Coverage

Domestic Use

For residential or personal use, the following warranty terms apply:

✔️ Structure & Main Components – 10 Years
Covers the sauna’s aluminium frame, roof, walls, doors, windows, and other non-electrical construction elements.

✔️ Electrical & Heating Components – 10 Years
Covers all major electrical elements including heaters, power supply, control panel, lighting, Bluetooth/WiFi systems, and speakers.

✔️ Traditional Stove Heaters – 12 Months
Includes Harvia or any other traditional stove supplied by InnerLight. Replacement warranty applies directly through the manufacturer.

✔️ Outdoor Sauna Floors – 2 Years
Covers structural defects only.

✔️ Parts – 10 Years
All replacement parts are fully covered for 10 years from the date of delivery or installation (whichever occurs first).

✔️ Labour & Shipping – 1 Year
Labour and shipping costs are covered for the first 12 months. After this period, coverage continues as parts-only.

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Commercial Use

For commercial, public, or shared environments (gyms, spas, hotels, rentals, etc.):

✔️ All Components – 12 Months
Covers structure, electrical, and heating components for 12 months from the date of delivery.

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Labour & Service Policy

For the first 12 months, InnerLight Sauna covers labour and call-out costs for repairs due to manufacturing or material defects.
After this period, coverage remains parts-only, with full technical support and remote troubleshooting available.

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What’s Not Covered

Silicone Maintenance (Outdoor Models)
Owners are responsible for maintaining external silicone seals around windows and doors.
It is the customer’s responsibility to check the integrity of the silicone every 12–18 months and reapply outdoor-grade silicone if required.
Failure to maintain these seals may lead to water ingress, which is not covered under warranty.

Water Damage & Drainage
Damage caused by standing water, flooding, poor site drainage, or blocked drains is not covered.
All saunas must be installed on a hard, level, well-drained surface to avoid water ingress or pooling underneath.
The sauna floor and base are designed to handle normal humidity and light splashing but are not waterproof.
Any damage caused by flooding, inadequate drainage, or improper installation is considered site-related and not a manufacturing defect.

General Wear & Tear
Natural aging, fading, or weathering of timber and finishes caused by exposure to sunlight, humidity, or temperature variations.

Misuse or Neglect
Damage resulting from improper installation, electrical overloading, water exposure, or failure to follow care instructions.

Accidental Damage
Cracked glass, dents, or impact damage from misuse.

Unauthorised Repairs or Modifications
Any work or alteration carried out by non-approved technicians will void the warranty.

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Self-Service Friendly Warranty

We design our saunas to be simple to maintain.
For small fixes like replacing a heater panel, tightening fittings, or adjusting handles, we provide:

• All required replacement parts

• Step-by-step instructions

• Support videos or live assistance

If you’re unable to perform a repair due to accessibility or mobility reasons, InnerLight can arrange technician support where possible.

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✅ Summary of Coverage

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Warranty Conditions

• Start Date: Coverage begins from the date of delivery or invoice date, whichever occurs first. 

• Proof of Purchase: A valid proof of purchase or order confirmation is required for all claims.

• Transferability: Warranty applies to the original purchaser only and is non-transferable unless agreed in writing by InnerLight Sauna.

• Warranty Exclusions: Warranty does not cover environmental or site-related issues, misuse, or unauthorised modifications.

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Our Promise

Every InnerLight Sauna is built with care and precision, designed to enhance your wellbeing for many years.
If an issue ever arises, we’ll act promptly, fairly, and transparently to resolve it. Because for us, standing behind our saunas isn’t just policy — it’s pride 🍃