We want you to be completely satisfied with your new infrared sauna purchase. That's why we offer a 90-day money back guarantee on our products.
If for any reason, you are not satisfied with your sauna, you may return it within 90 days of the product receipt.
Please note that the customer is responsible for all actual shipping costs associated with the initial delivery and the return regardless of freight paid.
To be eligible for a full refund, the returned item must be in "new" or "like new" condition, with undamaged original manufacturer's packaging and all original product manuals included.
After we receive and have inspected the returned item, and it is verified to be in as new condition, we will issue a refund for the product purchase price.
If the item is in used or less than new condition, we will determine the amount to be refunded based on its condition.
For products that were originally shipped to you under "Free Shipping" or with "Freight Included" at at the checkout, the actual freight or installation costs incurred by Innerlight Sauna to ship the product will be deducted from your refund.
We strive to provide exceptional customer service and ensure that you are completely satisfied with your sauna purchase.
If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our Customer Service.