Demfin Traditional Outdoor Sauna 3 Person

InnerLight Sauna Warranty

At InnerLight Sauna, we proudly stand behind the craftsmanship, safety, and quality of every product we make. Each sauna is built to last and designed to bring years of wellness, relaxation, and performance.

Our Sauna warranty provides peace of mind that your investment is protected and supported long after delivery.

Warranty Coverage

Domestic Use

For residential or personal use, the following warranty terms apply:

✔️ Structure & Main Components – 10 Years

Covers the sauna’s aluminium frame, roof, walls, doors, windows, and other non-electrical construction elements.

✔️ Electrical & Heating Components – 10 Years

Covers all major electrical elements including heaters, power supply, control panel, lighting, Bluetooth/WiFi systems, and speakers.

✔️ Traditional Stove Heaters – 12 Months

Includes Harvia or any other traditional stove supplied by InnerLight. Replacement warranty applies directly through the manufacturer.

✔️ Outdoor Sauna Floors – 2 Years

Covers structural defects only.

✔️ Parts – 10 Years

All replacement parts are fully covered for 10 years from the date of delivery or installation (whichever occurs first).

✔️ Labour & Shipping – 1 Year

Labour and shipping costs are covered for the first 12 months. After this period, coverage continues as parts-only.

Commercial Use

For commercial, public, or shared environments (gyms, spas, hotels, rentals, etc.):

✔️ All Components – 12 Months

Covers structure, electrical, and heating components for 12 months from the date of delivery.

Labour & Service Policy

For the first 12 months, InnerLight Sauna covers labour and call-out costs for repairs due to manufacturing or material defects.

After this period, coverage remains parts-only, with full technical support and remote troubleshooting available.

What’s Not Covered

🚫 Silicone Maintenance (Outdoor Models)

Owners are responsible for maintaining external silicone seals around windows and doors.

It is the customer’s responsibility to check the integrity of the silicone every 12–18 months and reapply outdoor-grade silicone if required.

Failure to maintain these seals may lead to water ingress, which is not covered under warranty.

Water Damage & Drainage

Damage caused by standing water, flooding, poor site drainage, or blocked drains is not covered.

All saunas must be installed on a hard, level, well-drained surface to avoid water ingress or pooling underneath.

The sauna floor and base are designed to handle normal humidity and light splashing but are not waterproof.

Any damage caused by flooding, inadequate drainage, or improper installation is considered site-related and not a manufacturing defect.

General Wear & Tear

Natural aging, fading, or weathering of timber and finishes caused by exposure to sunlight, humidity, or temperature variations.

Misuse or Neglect

Damage resulting from improper installation, electrical overloading, water exposure, or failure to follow care instructions.

Accidental Damage

Cracked glass, dents, or impact damage from misuse.

Unauthorised Repairs or Modifications

Any work or alteration carried out by non-approved technicians will void the warranty.

Self-Service Friendly Warranty

We design our saunas to be simple to maintain.

For small fixes like replacing a heater panel, tightening fittings, or adjusting handles, we provide:

• All required replacement parts
  
• Step-by-step instructions
  
• Support videos or live assistance
  

If you’re unable to perform a repair due to accessibility or mobility reasons, InnerLight can arrange technician support where possible.

Warranty Conditions

• Start Date: Coverage begins from the date of delivery or installation, whichever occurs first.
  
• Proof of Purchase: A valid proof of purchase or order confirmation is required for all claims.
  
• Transferability: Warranty applies to the original purchaser only and is non-transferable unless agreed in writing by InnerLight Sauna.
  
• Warranty Exclusions: Warranty does not cover environmental or site-related issues, misuse, or unauthorised modifications.
  

Our Promise

Every InnerLight Sauna is built with care and precision, designed to enhance your wellbeing for many years.

If an issue ever arises, we’ll act promptly, fairly, and transparently to resolve it. Because for us, standing behind our saunas isn’t just policy — it’s pride 🍃

Yes, professional installation is available in most of Australia. Every product includes an easy assembly guide if you would like assemble it yourself.

Yes. Our outdoor saunas are fully weather-sealed, with aluminium exteriors, tempered safety glass, and silicone-sealed joints. They’re designed to handle rain, heat, humidity, and cold, ensuring year-round reliability.
We do offer optional rain covers if you would like to further protect your sauna, but it is not essential.

We offer free delivery our saunas to most of Australia. There is however additional shipping to WA, NT, TAS and North QLD

Our outdoor saunas are intended for use without a cover. Optional covers are provided for added protection if preferred.

Our saunas have been designed by us to ensure they have the lowest EMF available. They have all been tested at between 0 - 1mG.

See the product page video which shows the results we worked so hard to achieve for your health and peace of mind.

For Infrared Sauna session start with 20 minutes, then build up to 30–40 minutes if it feels good. Consistency is key — 3 to 5 sessions a week brings the best results.
For traditional saunas usually 15 to 20 minutes is more than enough.

Just make sure not to push yourself too hard.
Make sure you're comfortable at all times. And drink plenty of water before and after each session.

Absolutely. Our outdoors saunas can go anywhere!

Our saunas are designed by us!

We have them manufactured overseas, but we work painstakingly close with our factories to ensure that every sauna we design and make are the best they can possibly be.

We won't settle for just good saunas. We want to be the best, so that you can enjoy your sauna for many years to come.

Our mission is to truly make the worlds best saunas.

Traditional saunas heat the air around you; Infrared saunas heat your body directly. That means they run at a lower temperature but deliver a deeper, more comfortable sweat. You’ll feel the benefits faster and can stay in longer without feeling overwhelmed.

We offer both options and have no bias so the choice is yours.

Use a soft cloth with water or natural cleaner.

The best way keep your sauna as new is to give the sweaty surfaces a wipe down with a damp cloth or towel after each session. If you miss the wipe down after your session, the next day is fine. Just try jot to let the sweat stains build up.
If it does start to get a bit yellow, you can give the timber s light sand down. That will always bring it back to new condition.
To clean the outside of the sauna you can use a damp microfibre cloth for the aluminium frame as well as on the glass doors and windows too.

The sauna should always sit on a hard level surface.